The phrase "oh yeah, this happens all the time" is not reassuring.
Nor is "we have no idea why this happens."
Lie to me. Tell me that it has to do with the orbits of the moons of Jupiter if you must, but please pretend that you understand why my computer is behaving in a strange way for the umpteenth time.
Oh, and P.S. do not take it as a compliment that everyone on my floor has your extension on speed dial.